Even in the age of super-fast technology, people still ring call centers for their queries. However, the question is; why are call centers important?
The information you can get through call centers is up to date, and you can't get it from any other social media platform. The call center employees are always up to date with matters, and they have all the necessary information regarding the respective company, product, or even service.
Social media isn't always up to date, and sometimes the information on the website does clear your queries. When you ring the call center, they are ready to give you quick and smooth customer service on call.
Since those employees provide the best customer service, they need the best call center headsets that can help them communicate with customers better. Below are some of the best headsets choices for call center employees.
Best Call Center Headsets for Your Call Center
1. H1 Bluetooth Wireless Trucker Headset
Unlike other dual-ear headsets, the EKSAtelecom H1 headset has a unique and creative design for this headset, which is a single-ear headset. It has an ergonomic design, and its earmuff is soft, as well as its head beam.
As stated by their social media pages, their headset is a noise-cancelling headset, perfect for call center employees to focus on their customers' calls better even if there is noise in their office.
This blue-tooth headset also has an impressive blue-tooth 5.0 technology, spreading its signals to up to 50 meters.
It guarantees a 30 hours function time with long-lasting battery life, and it takes only about 1.5 hours to recharge. You can save a lot of your time because of this feature.
The EKSAtelecom headset comes with a microphone, which is adjustable so you can adjust it right as your suiting.
This wireless headset saves your time and the space around you. The wired products can usually take up a lot of space and eventually get tangled, which becomes a mess, and in this busy life, we don't want to waste time on de-tangling things.
One more unique feature of this head is its detachable earmuff. EKSAtelecom has designed it as user friendly as it can get.
Pros:
- It offers a 99.6% noise-cancelling rate.
- Has super-fast charging.
Cons:
- The noise-cancelling feature shows some issues after some weeks of use, as reported by some users.
2.EKSAtelecom H12 Wired Headset
The EKSAtelecom H12 wired headset has some fantastic features for its users. This headset is dual-ear, unlike the EKSAtelecom H1's single-ear headset.
The EKSAtelecom H12 is a wired headset with a 1.8-meter cable. It is a perfect cable length that you can use in your office, home, etc.
It also comes with an Omni-directional microphone that can twist. It can filter the noise in the background, and your caller can listen to your voice. In this way, you can perform your customer service job better.
This headset with a mic is not just light in weight, but it also has comfortable and soft padding, making your long hour shift at work go smoothly without getting head pain.
You can also adjust the headband according to the users' needs, making you deliver your service smoothly.
The wire is compatible with many devices, including Mac OS X, Windows 2000/7/8/10/XP/Vista, Tablet PC, Smartphone, desktop computer, MP, etc. These are the devices that usually many people have, and you can easily connect your headphone to them.
This best cheap headset is user friendly and is readily available in the market.
Pros:
- The noise-cancelling feature works smoothly.
- Great volume control.
- You can also connect it to your smartphone as well.
Cons:
- The mic does not rotate.
3.EKSAtelecom H12E Environmental Noise Cancelling Headset
The EKSAtelecom H12E headset is a game-changer, and some people might love it for its features.
This headset for the call center features two mics, surprising, right? The mics work together to filter your voice from the background noise, making your caller listen to your voice. It contains an ENC chip that can cancel about 96% of the noise in your background.
The connectivity of this headset is through USB. This USB call center headset is compatible with every USB device.
This best budget headset is lightweight and contains maximum comfort for users.
Their earmuffs are padded, but their headband is also padded. The padded headband is adjustable to adjust according to your comfort and head size.
This USB headset with a mic offers excellent durability. You can check that by twisting the headband, and you will know.
Pros:
- Cancels 96% of the noise.
- It has a 2.1 meters cable, long enough for you to use it even at a bit of distance.
- Great volume control.
Cons:
- You cannot extend the mic below the mouth or even the chin.
The good headsets are what a call center employee would need. In the call center, hundreds of other employees pick up the calls of several curious callers who want to get their queries cleared. If they were using hands-free for calls or just calling with cell phones, this would make them have a tough time understanding what the caller is saying or making their caller understand their answer in difficulty. That is why EKSAtelecom offers blue-tooth headsets, wired headsets, and wireless headsets. You can choose either of these for your job.
Final Words:
All the above headsets with mic phones have outstanding durability and work best to deliver your voice to your caller to make them hear you. The call centers are essential today and tomorrow, and their employees work hard; that's why the best headsets are available to relieve them in their job.
